Contact
Have a question about your order, sizing, shipping, or anything else? We’re happy to help.
You can contact our customer care team by email. We read every message and aim to respond as quickly as possible.
Need a Hand?
Whether you need help choosing the right size, tracking your order, or understanding our return process, our team is here to help.
Email: support@dorothy-mae.com
Customer Service Hours:
Monday to Friday: 09:00 – 17:00 (Sydney time)
Weekends: 11:00 – 16:00 (Sydney time)
Order Questions
If your question is about an existing order, please include your order number and the email address used at checkout. This helps us locate your order and assist you more quickly.
Sizing Questions
Sizing can vary between different styles. If you are unsure which size to choose, please send us the name of the product or a screenshot of the items in your cart and our team will be happy to help.
Shipping & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.
Please note that tracking information can sometimes take a little time to update after dispatch. If your parcel appears to be delayed, we recommend allowing a few additional business days for the carrier to update the tracking information.
Returns & Refunds
We offer a 30-day return period. If you would like to request a return or refund, please contact our customer care team before sending your item back so we can provide you with the correct return instructions.
When contacting us, please include your order number and a short explanation of your request.
Why Shop With Dorothy & Mae?
- Curated feminine styles selected with comfort and confidence in mind
- Free shipping available on Australian orders
- 30-day return period
- Friendly customer care
Contact Information
Dorothy & Mae
Email: support@dorothy-mae.com